Partners Life’s desire to formalise the advice outcomes that customers receive in their engagements with their financial advisers was the key driver behind the COM project. From imagining the concept, through business casing, development of the proof of concept and all the way through to operationalising and automating the data, process flows and reporting. The complexity of the work involved was significant. One of the things that this project again reinforced to me was the importance of an effective but adaptive project team that was empowered and enabled to make decisions, encouraged to communicate frequently and effectively, but also the importance of utilising the best people possible – both from across the business and through our vendor relationships. We were fortunate to have a Luminate PM lead this project. Their experience, communication and planning skills were critical to its success. But more than anything, Luminate’s buy-in to the vision of what we were trying to achieve and passion to work with people to solve the execution, were what I recognised and appreciated most.
To get our business critical programme delivered required just the right type of programme manager. Someone to take accountability end-to-end, who was good at working with the business to understand the drivers, as well as driving a solution through all the delivery teams. They needed to be strong at executive level engagement, to be able to align teams to an outcome, and have the ability to cut through all the noise to just make things happen. Luminate understood our business and its drivers and was able to provide the right type of programme manager to suit our business culture and work with our stakeholders. They ensured this very complex programme was delivered on time, to budget and with a scope that enabled the business to over achieve on their results.
We were struggling to find a project manager with the right capability, experience and leadership to steady the ship on one of our business critical projects. Thankfully Luminate was able to provide a senior PM from their team, who dealt in facts, had the right experience with contact centre platform replacements and was able to manage vendor relationships exceptionally well. Even more importantly, they relished the challenge! There are a lot of project managers in the market, however not many that are as highly capable.
When we needed an independent view of the health of Kiwibank’s projects we engaged Luminate. Their team of experienced and instinctive professionals, combined with Luminate’s no-nonsense project assurance model, provided us with what we needed – the root causes of problems, a clear and true view of each project’s chance of success and clear recommendations on the way forward.
We were having difficulty progressing a large enterprise wide project and I needed to reassess and reset our approach. I engaged Luminate and they helped us put in place a realistic and believable recovery plan to get the project delivered. One of the keys to the successful recovery was the experience and resilience demonstrated by the Luminate team.
I was looking for a partner to assist us with two strategic programmes of work. I chose Luminate because I wanted a partner that I could trust and had a track record of delivery. They provided key resources that have really driven and owned the delivery of these programmes of work. They have also demonstrated to us what good programme resources should look like, a real bench mark for us for future project work.
Jarrod is my go to programme manager. When I need something done and done right, he is the first person I call.
Gavin Costello CPO (N4L) – ‘I contacted Luminate when we as a company identified the need for a specialist delivery manager to help coordinate the team to hit 400 schools by the end of September. Now that we have the Luminate team on board we are confident we will achieve our goal of 2,460 schools by June 2019.’
Larrie Moore CEO (N4L) – ‘When looking for a partner to assist us with a critical programme of work, I chose Luminate because they offered the needed expertise, experience and they were easy to deal with.’