Auckland Airport – Transforming Parking Solutions (LPR)

The Business Problem

Auckland International Airport is undergoing a significant transformation in its parking systems. To enhance operational efficiency and improve customer experience, a series of projects are being implemented, focusing primarily on the Licence Plate Recognition (LPR) system, mobile payments, and network infrastructure.

The Fix

The AIAL Programme Manager engaged Luminate to provide experienced PMs and BAs to support recovery of a distressed programme.

LPR rolled-out initially to smaller car parks, allowing validation that the solution was integrating seamlessly with existing systems, including the internal datalake.  Early focus was on testing the system’s capability to process vehicle data efficiently and ensuring a smooth customer experience. Roll-out was subsequently expanded to the new Transport Hub—a state-of-the-art, four-storey parking facility that includes pick-up and drop-off zones, P180, Valet, and Premium Parking. This modern facility, designed with sustainability in mind, is entirely powered by a solar panel grid during the day, aligning with Auckland Airport’s environmental goals.

The Outcome

Success implementation of LPR into the new Transport Hub, significantly improving operational efficiency through automation of vehicle entry and exit processes, reducing congestion and minimising the need for manual interventions. Customers should experience a faster, more seamless parking process, eliminating the need to handle tickets or face payment delays. Additionally, the integration of LPR with Auckland Airport systems is set to enhance security and provide valuable data insights, enabling better management of parking resources and future infrastructure planning.

Lessons Learned

  1. Start Small and Scale Gradually: Rolling out the LPR system in smaller car parks first allowed us to test the technology, resolve integration challenges and ensure that the system worked effectively with our internal datalake. This phased approach helped mitigate risks and ensured a smoother expansion to larger facilities like the Transport Hub.
  2. Customer Communication Improves Adoption: Providing clear instructions and signage for customers on how the LPR system works was key to minimising confusion during the initial rollout. Educating customers early helped them adapt quickly, ensuring a positive experience with the new technology from day one.
  3. Skilled Teams and Open Communication are Essential: Having a skilled and knowledgeable team, supported by senior leadership, was crucial for the successful implementation of the LPR system. Open communication channels facilitated collaboration, enabling the team to address challenges quickly and efficiently while aligning project goals with organisational objectives.

Customer Feedback

“Luminate delivered a complex implementation on a programme that was critical for the Airport in maintaining revenue, and enhancing customer experience. Through good planning, and a clear focus on risk and issue management, the implementation is viewed as a great success.”

– Julie Sanders, Head of Digital Project Management Office