About Us | Project Manager

Who we are

A wealth of project experience across a range of sectors and organisations of various shapes and sizes.
A vast library of war stories around mobilising complex and challenging projects and getting failing projects back on track.
Access to advisory from our management team as well as access to our hands on project delivery team of experts.
We’re owned by practitioners. We speak the language of projects. We come armed with the playbook; we’ve done it before.

Jarrod Bennett

Director

Jarrod spent more than 20 years “on the tools” delivering meaty, complex projects in the UK and NZ, …

before setting up Luminate in 2018 to help other businesses do the same.

His reputation for getting the job done was cemented across a wide range of industries including Telco, Construction and Media. Jarrod now provides C-suite level advisory to a range of clients and mobilises tailored delivery capability to drive successful project outcomes.

Hamish White

Director

With 20+ years’ experience in large, complex technology-driven change programmes, Hamish’s track record …

has focused on challenging separation and integration programmes in the Financial Services sector, including Retail and Commercial Banking, Corporate and Investment Banking, Asset Management and Insurance.

He has also gained significant experience leading change in the New Zealand Health sector. Hamish’s experience includes work in Asia, the UK, US, and NZ.

Steve Carpenter

Associate

Steve has more than 30 years’ experience in management and IT consulting and software product management …

and development, including 10 years in senior delivery roles at EY, Cap Gemini and BearingPoint.

As Executive Director/Co-owner at Tenzing for 16 years, Steve knows what it takes to lead large teams to deliver complex business transformation and technology implementations. As well as delivering major initiatives across all of New Zealand’s key retail banks, Steve has a wealth of experience within Utilities, Telco, Financial Services and Public sectors.

Mark Smith

Associate

Mark has deep understanding and experience within the PMO domain, both in NZ and in the UK, …

accompanied by a strong track record of delivering complex technology and business change.

This experience includes nearly 18 years running PMOs at iconic New Zealand companies such as Kiwibank, Fletcher Building and Southern Cross Healthcare. Mark is known for his calm and inclusive approach to fact-based problem solving, in collaboration with stakeholders.

Trusted by many

Our sector experience

Our team has led delivery across the following sectors.

Banking

Goldman Sachs JBWere separation
RBS & ABN AMRO N.V. integration – Americas
Jarden Securities integration
AMP-AXA integration
RBS & Ulster Bank integration
Reset of BS11/Linc3 programme at Westpac
Review of CCCFA programme at Westpac
CoFI programme Mobilisation at Westpac
Advisory on Quality Customer Borrowing programme at ANZ
Review and recovery of Holistic Credit Decisioning programme at ANZ
Recovery of Business & IT Transformation programme for MyTell at ANZ
Enterprise Programme Delivery at Kiwibank
Core & Data Services Transformation Programme at Kiwibank
Delivery of Apple Pay & Google Pay at Kiwibank

Insurance

Partners Life & BNZ Life integration
IFRS17 strategic solution at Partners Life
Commissions Payment System at Partners Life
Claim Management System at Partners Life
Digital Transformation and Modern Workplace programme at Rothbury
Security Transformation Programme at AA Group
Investment business integration at AIA NZ
PMO at Southern Cross Healthcare

Utilities

Billing and CRM Programme at Genesis
Energy trading IT ops review for Genesis
Review of Retail Transformation programme for Contact Energy
Independent Steerco chair for Retail Transformation programme at Mercury
Implemented IT PMO at Mercury
SAP strategy and roadmap assessment at Mercury

Telco

Contact centre replacement at 2degrees
BSS (CRM & Billing) Transformation programme at 2degrees
Mobile broadband implementation at 2degrees
Implemented new ePMO at TelstraClear
Content delivery for Hutchison3G launch in UK
Launch of first iPhone 3G for Vodafone NZ

Government/ Public

Climate Change Response Amendment Act 2020 for EPA
Advisory to NZDF on business transformation delivery framework
Advisory to ACC on the Policy and Levies Management (PLM) project
Advisory to MSD on Agile programme delivery for Simplification Programme.
Managed network roll-out for N4L

Transport & Infrastructure

Contactless payment for GTS at Auckland Transport
Booking system upgrade and integration for Auckland Airport

Health

Regional Datacentre as a Service (DCaaS) programme for healthAlliance
National Oracle Solution – Finance, Procurement and Supply Chain programme for NZ Health Partnerships
National Infrastructure Platform (NIP) programme
PMS delivery for Intra Care

Manufacturing

Migration of SAP Enterprise Portal onto SAP Cloud Business Platform at Fonterra
Cybersecurity project for Identity, Governance & Security and GRC across Fonterra SAP Enterprise fleet
Fonterra DQ, Tooling, Monitoring and Reporting

Retail

North Island/South Island merger integration planning for Foodstuffs
E-commerce Trade Portal and Trade App at Placemakers
ERP data migration at Plumbing World

Scott Pyles

We were having difficulty progressing a large enterprise wide project and I needed to reassess and reset our approach. I engaged Luminate and they helped us put in place a realistic and believable recovery plan to get the project delivered. One of the keys to the successful recovery was the experience and resilience demonstrated by the Luminate team.

Scott Pyles
CTO – Fletcher Building

Pete Yates

I was looking for a partner to assist us with two strategic programmes of work. I chose Luminate because I wanted a partner that I could trust and had a track record of delivery. They provided key resources that have really driven and owned the delivery of these programmes of work. They have also demonstrated to us what good programme resources should look like, a real bench mark for us for future project work.

Pete Yates
CTO – Entrada Travel Group

Tracy Duthie

We were struggling to find a project manager with the right capability, experience and leadership to steady the ship on one of our business critical projects. Thankfully Luminate was able to provide a senior PM from their team, who dealt in facts, had the right experience with contact centre platform replacements and was able to manage vendor relationships exceptionally well. Even more importantly, they relished the challenge! There are a lot of project managers in the market, however not many that are as highly capable.

Tracy Duthie
Head of Service Development – 2degrees

Tony Arthur

Luminate has been integral in partnering with us to provide expertise in the development and execution of several projects in which their involvement has demonstrated the skills and experience they bring.

Tony Arthur
Chief Commercial Officer – Partners Life

Larrie Moore

When looking for a partner to assist us with a critical programme of work, I chose Luminate because they offered the needed expertise, experience and they were easy to deal with.

Larrie Moore
CEO – Network for Learning

Mark Smith

When we needed an independent view of the health of Kiwibank’s projects we engaged Luminate. Their team of experienced and instinctive professionals, combined with Luminate’s no-nonsense project assurance model, provided us with what we needed – the root causes of problems, a clear and true view of each project’s chance of success and clear recommendations on the way forward.

Mark Smith
General Manager – Enterprise Portfolio Delivery, Kiwibank

Mike Davies

Jarrod led the programme that transformed the core IT systems at 2degrees. These types of project are rarely straightforward, with many failing to launch – ever. Fortunately this was not the case at 2degrees. Jarrod worked steadfastly with the business stakeholders, members of the IT team, and technology partners in getting the job done. This took perseverance and resilience, to overcome challenges both big and small. Jarrod played an instrumental part in providing a path forward and instilled an unwavering belief that “we can do this”.

Mike Davies
CTO – 2degrees

Spencer Bailey

Whenever I work with Jarrod, I’m always impressed at his ability to bring sanity and structure to what should be chaos. His ability to cut through the noise, present the facts and instil confidence in stakeholders around complex projects is his super power.

Spencer Bailey
Head of Facebook, New Zealand

Kursten Shalfoon

I’ve engaged Jarrod on a number of projects across different businesses and industries. For new projects he has the ability to give me an accurate view of the true business case and execution plan, which ultimately leads to a smoother and more rapid delivery. When I’ve brought Jarrod in to help with failing projects he rapidly establishes what is really happening and always provides me with clarity and a way forward. Jarrod is my go to programme manager. When I need something done and done right, he is the first person I call.

Kursten Shalfoon
Principal – The Exponential Agency

Luminate partners

At Luminate, we have a close partnership with The Testing Consultancy. Their operating model is all about tailoring software testing to best suit individual organizational requirements. They listen to their customers and engineer a quality practice that delivers strong business outcomes.

At Luminate, when we need design services such as enterprise and solution architecture we partner with Collada because they genuinely care about the outcome they deliver for their clients. Not only that, they’re a great bunch of smart people.