Kiwibank – Project Assurance

The Business Problem

Project delivery and reporting of project status was inconsistent and often inaccurate. This coupled with encountering too many unexpected issues, meant project stakeholders and governance teams had lost confidence and control around delivery. Kiwibank needed an independent, unbiased assessment of their projects to identify potential risks, root causes of issues and recommendations for remediation.

The Fix

Kiwibank engaged Luminate to evaluate their project delivery portfolio. Luminate was able to provide a portfolio dashboard of the state of health for all projects and their likelihood of success. Luminate also conducted in-depth analysis ‘Fitness Test’ for troubled projects, providing a detailed report of the findings, insights, recommendations and quick-fix remediations.

The Outcome

Luminate identified the root causes of the challenges, provided an accurate assessment of each project’s likelihood of success, and offered clear, actionable recommendations for improvement

Lessons Learned

  1. Establishing a regular and independent, inflight review cadence for high-value projects in the portfolio provides lead indicators as to the state of health and likelihood of success.  Early identification of issues meant the cost of remediation was greatly reduced.
  2. Engaging experience delivery practitioners with a straightforward project assurance model, delivered exactly what we required: a deep understanding of the root issues, a clear and honest evaluation of each project’s prospects, and practical recommendations for moving forward.

Customer Feedback

“We needed an independent view of the health of Kiwibank’s projects, so we engaged Luminate. Their team of experienced and instinctive professionals, combined with Luminate’s no-nonsense project assurance model, provided us with what we needed – the root causes of problems, a clear and true view of each project’s chance of success and clear recommendations on the way forward.”

– Mark Smith, GM Enterprise Portfolio Delivery, Kiwibank.